On the web there are numerous examples of how a large group of people can generate repositories of knowlegde and ideas, wikipedia being probably the best known.
Companies have started to build their own internal ‘-pedia’ using simple technology. The key is not the technology, that is merely the enabler.
The key is the business culture. It requires an environment where knowledge is shared, not conceal of hidden. It requires that information is visible and findable in an easy way.
It also requires that people are connected and collaborate.
Tools like mediawiki (the software wikipedia is build with), blogs, mashups, social networks, etc are ideal for creating such and environment. They consolidate the power of existing structured information repositories (datawarehouses, ERP systems, CRM, DMS, CMS) on the one hand and add to that the even more powerful unstructured information that is found in communication tools: email, chat, voice calls, etc.
Fyronic helps organisations harness the power of Enterprise 2.0 tools to increase the creation and use of an organisation’s collective intelligence. When people collaborate and share their knowledge and the result of that is visible throughout the whole organisation, the benefits are numerous.
Ask us how we can help you tap into the collective intelligence and how your business can benefit from it.
